AccessAble Help Desk Pro Edition 2007 is a comprehensive application for IT/Computer Support Staff. The windows based desktop application provides for easy data entry, reporting and analysis of user information, support requests, computer, software and peripheral inventory. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend. A comprehensive web interface is also included with your site license. This allows end users to submit support requests via browser and login to check the status of their requests. Support staff may also use the web interface to update requests, or to update inventory data. This may be especially convenient when at a remote location setting up a computer, or installing software or peripherals.
For those organizations that use Microsoft's SQL Server, a Client Server Edition is available.